SPC: Doing It Right the First Time

To prosper in the economic climate of today, companies and their suppliers must be dedicated to never-ending improvement in quality and productivity. Leaders must constantly search for more efficient ways to produce products and services that meet customers’ needs. Most organizations clearly state their dedication to achieve continual quality improvement with the company’s Quality Policy.

TQM is a total quality management system. Based on practical experiences and people have a technique instructing how to improve the performance quality of the work.

According to ISO 9000, ”Total Quality Management (TQM) is a management approach that aims for long-term success by focusing on customer satisfaction. TQM is based on the participation of all members of an organization in improving processes, products, services, and the culture in which they work.”

When we talk with business owners about their company vision and values, we often hear them speak about quality. They say things like:

”We offer quality products”
”Quality is important to us”

When I ask them what they mean by the word ”quality,” they say quality means that they work the first time they’re used. To others, quality refers to flawless workmanship in installation or using cost effective materials that stand up over time.

Untuk menghadapi pasar tenaga kerja bebas dengan Asia Tenggara pada tahun 2012, kelompok buruh dan pengusaha di Jawa Barat mendesak pemerintah provinsi agar melengkapi buruh dengan sertifikat kompetensi kerja. Hal itu diperlukan agar buruh asal Jabar bisa bersaing dengan buruh asal negara-negara Asia Tenggara yang bebas masuk dan bekerja di dalam negeri.

Membangun SDM Berbasiskan Kompetensi